answers to most questions
Does streetpops cater events, such as Cincinnati weddings other parties?
We sure do – any size, any time! No party is complete without dessert. We love being a part of corporate events, wedding receptions, baby showers, bridal showers, birthdays, holiday parties and other special events. You dream up the occasion, and we can work with you to cater it.
What does streetpops bring to an event?
There’s a lot of fun packed into our little company—especially with our amazing ice pops. Download our catering information sheet to see what comes with each option. Ask us how we can accommodate unique add-ons and help make your event even more memorable.
Does streetpops require a minimum order?
Our minimum order for delivery or packaged pickup is 25 pops. Need less than 25? You can choose them straight from the freezers in our St. Bernard pop shop or grab some from our local retail partners. Find us.
Want us to come out and sell pops at your event? Our minimum is 100 pops. If your event doesn’t meet the minimum, you must make up the difference, and those pops are yours to keep! Contact us to place your large order.
Do you have restricted delivery hours?
Order pickup is available during pop shop operating hours in the summer season. Delivery is available any time of year (subject to availability) between 12–5pm. For special events, we will work with you to accommodate appropriate delivery times.
What are the delivery fees?
During our summer season, Memorial Day through Labor Day, we offer free delivery on orders more than $50 within the Cincinnati-area 275 loop. A small fee may apply, depending on location for all other deliveries.
In our off season, there is a $25 delivery fee for any pop delivery made within the 275 loop. Deliveries outside of the loop are $35 per hour.
My event is far away. Is it still possible for you to come?
We deliver orders outside the Cincinnati-area 275 loop on a case-by-case basis. Please contact us for details and delivery fees to your address.
I need to place a catering order and my event is just a few days away. Will that be enough time?
All catering orders within 48 hours require a $50 rush fee. We will try our very best to accommodate your request. If we cannot, we will present you with the next best option and waive the rush fee.
I filled out the online catering request form. Does that mean I have booked the event or placed the order?
For catered events, in addition to the form, you’ll also need to online submit your catering order online (Step 2). You will receive an email from us, finalizing any details and confirming the order.
I requested a custom flavor; will it definitely be available for my event?
We will do our very best to meet your request. All of our ice pops are made by hand with the freshest seasonal ingredients available. So, selection can vary. If we find that we cannot meet your request, we will contact you to find an alternative.
What forms of payment do you accept?
We accept cash, checks, and all major credit cards.
When do I have to pay?
Cart and truck rentals require a refundable $250 security deposit to hold the date of your event. The remaining balance is due at the start of your event.
For all other catering orders, the balance is due at the start of your event.
Can I pay earlier?
Sure! We will gladly accept payment beforehand.
What is your cancellation policy?
If needed, we’ll work with you to reschedule within 48 hours of the original date.
For cart and truck rentals, if your order must be completely canceled, your $250 security deposit will not be refunded.
For all catering orders, in addition to any security deposits, cancellations within 7 days of your event will result in a fee of 50% of the quoted cost.
I don’t have a cooler, can I purchase one from you?
We have keepsake Styrofoam coolers (in three sizes) available to purchase. Order them in advance to ensure we have the size you need. These coolers are yours to keep and include dry ice!
How big are your rental carts?
We offer three pushcart sizes* for catering:
- the biggie cart (3’ w x 2’ h x 2’ d)—holds up to 500 streetpops/750 mini pops (Also available: Large rainbow umbrella with a 7’ diameter.)
- the midi cart (dimensions coming soon)—holds up to 200 streetpops/400 mini pops
- the baby cart (dimensions coming soon)—can sit on a tabletop and holds up to 50 streetpops/100 mini pops
* Rental items and pop flavors based on availability.
I ordered pops for pickup. How will they stay frozen?
Most people pick up their pops and take them directly to a freezer to store them until they’re ready to serve. If necessary, we can provide you with dry ice ($2.50/lb.) that will keep your pops frozen for hours. Coolers are also available for purchase at a reasonable price.
How long will dry ice keep my streetpops frozen?
In general, it depends on the container and amount you have. Dry ice lasts approximately 18–24 hours in our Styrofoam coolers. Dry ice also turns directly from a solid into a gas, so it doesn’t make anything wet or leave any mess.
Will regular ice keep my pops frozen?
While it’s better than sitting the pops out in the sun, the regular ice will eventually melt at the same speed as the pops leaving you with sad, melty pops. We advise getting them to the nearest freezer or using dry ice.
Some of my guests have dietary restrictions, what are my options?
Luckily, we make a variety of streetpops that are dairy-free, gluten-free, vegan, and low-calorie desserts. We occasionally offer sugar-free and diabetic-friendly treats, too. Take a look at the flavors section of our home page for more information. All of our pops come from a nut-free facility. If you have any questions about ingredients, please feel free to contact us directly.
What happens if there are leftover pops at my event?
Unfortunately, we cannot resell or refund you for any unused pops. We will, however, box them up for you. With proper freezer storage, they will stay good for months. If the event is not at your home or office, we are happy to pack them up and store them at our St. Bernard shop until you are able to pick them up.
When will streetpops arrive at my event to set up?
Most of our prep time is done back at headquarters, so our setup time is very minimal. We usually arrive 15–30 minutes prior to when you want us to begin serving, and are ready to serve just a couple minutes after arriving.
Do you have insurance?
We do! We are fully insured and can produce a certificate of insurance if you or your event venue requests it.